When do I need to pay?

The payment is made once you are happy with your final design and BEFORE I sent you the final files.

Do you offer any refunds or exchanges?

Due to the unique digital nature of my products, I do not offer refunds under any circumstances. If you are unhappy with how your pre-made logo looks like in the proof, you may trade it for another pre-made logo in my shop of equal or lesser value for one exchange.
For custom designed logos, I don't usually do changes after you have send me your final feedback or indicated in your email that you are happy with the chosen design.
Please ask any questions PRIOR to purchase.

What format are the files that I would receive?

You will receive PNG, JPEG and in same cases also PDF files. I can provide you with the source files ( .AI or .PSD) on request at no extra cost. All text layers will be converted into images for licensing purposes.

Do you also provide the fonts with your designs?

For licensing reasons I cannot supply any fonts with your files. All text is converted to paths so you don't need the fonts to open, view, and use your files. I can supply links to the fonts I use so that you can purchase or download them.

Do you store my design files?

I do not keep files for more than 30 days. Please back up your files to your computer.